Booking Terms — Cancellation, Waiting Time and Vehicle Condition
1. Cancellation by the customer
Bookings can be cancelled free of charge up to 24 hours before the scheduled pick-up time. Cancellations made less than 24 hours before pick-up incur a cancellation fee of [X % of the fare / €X]. Cancellations made less than 2 hours before pick-up, and no-shows, are charged at the full fare. Cancellations must be sent by email to taxisbaby@gmail.com or by phone to +33 6 08 57 75 83; the time recorded is the time we receive the message.
2. Cancellation by Baby-Cab
If we cancel a confirmed booking for any reason other than a force majeure event, you are refunded in full and we will make every effort to arrange an equivalent vehicle with another provider.
3. Waiting time at the airport
Waiting time is included for 1 hour 15 minutes from the actual landing time of your flight, not the scheduled time. We track your flight number, so delays within that window cost you nothing. Beyond 1 hour 15 minutes, waiting is billed at €40 per hour, charged in 15-minute increments (15 min = €10, 30 min = €20, 45 min = €30).
4. Waiting time at other pick-up points
For train stations, hotels and private addresses, waiting time is included for [X] minutes from the agreed pick-up time. Beyond that, the same rate of €40 per hour in 15-minute increments applies.
5. Vehicle condition
The vehicle must be returned in the condition in which you found it. Soiling or damage requiring cleaning or repair beyond normal use is charged according to the following scale:
| Situation | Charge |
|---|---|
| Vomit or bodily fluids requiring interior cleaning | €80 |
| Spilled food or drink requiring deep cleaning | €80 |
| Stains or marks on upholstery | €80 |
| Damage to seats, trim or fittings | Cost of repair, on presentation of an invoice |
Charges are notified to you with photographs within [48] hours of the journey. Motion sickness in a child that is cleaned up without lasting soiling is not charged — the scale applies to interiors that must be taken out of service.
6. Child seats
Car seats are included at no extra cost and fitted by the driver. You must give the ages and weights of all children at the time of booking. If a child arrives who was not declared and we do not have a suitable seat on board, we may be unable to carry them, and the booking is treated as a late cancellation.
7. Payment
Card details may be retained to cover cancellation fees, waiting time and cleaning charges under the clauses above.