Do I need to bring my own car seat?
No. Approved car seats are included in every booking at no extra cost. Tell us your children's ages and weights when you book and the driver arrives with the right seat already fitted — infant carrier, toddler seat or booster.
What kind of seats do you use?
Seats approved to i-Size / ECE R44/04 standards, cleaned between every ride.
Can you fit three car seats in one vehicle?
Yes, in our vans. Tell us at booking so we assign the right vehicle rather than sending a sedan.
Can I use my own seat instead?
Of course. Just mention it when you book so the driver leaves room for it.
What if I forget to declare a child?
We may not have a suitable seat on board and may be unable to carry them. Please give us every child's age and weight when booking — it takes thirty seconds and avoids a problem at 6am outside the terminal.
Where will the driver meet me?
In the arrivals hall at the exit of your terminal, holding a sign with your name. You receive their name and phone number [X hours] before pick-up.
What happens if my flight is delayed?
We track your flight number and adjust automatically. Waiting is included for 1 hour 15 minutes from your actual landing time, not the scheduled one — a delay within that window costs you nothing.
And beyond that window?
Waiting is billed at €40 per hour in 15-minute increments: 15 minutes is €10, 30 minutes is €20.
Which airports do you serve?
Charles de Gaulle, Orly, Beauvais and Le Bourget.
Can you do very early departures?
Yes. Book at least 12 hours ahead for pick-ups before 6am.
How far in advance should I book?
48 hours is ideal, and more during school holidays. For same-day requests, call +33 6 08 57 75 83 and we'll do our best.
Is the price really fixed?
Yes. Tolls, luggage, car seats and the included waiting time are all in the quoted price. There is no meter running while you get everyone settled.
How do I pay?
cb visa online or cahs on board
Can I cancel?
Free of charge up to 24 hours before pick-up. Between 24 and 2 hours before, a cancellation fee of [X] applies. Under 2 hours, or a no-show, is charged in full.
Can I book a return trip or a full day?
Yes to both. A car and driver can be hired for a half-day or full day at a fixed rate.
Can I bring a stroller?
Yes, at no extra charge. Tell us if it's a double so we send a vehicle with the boot space.
Will everything fit?
Our vans take a folded stroller, a travel cot and several large suitcases at once. If you're carrying more than usual, say so at booking and we'll size the vehicle accordingly.
What vehicles do you have?
Mercedes sedans for small families, black Mercedes vans for up to six passengers, and minibuses for up to eight.
Do your drivers speak English?
Yes. All our drivers are licensed professionals who work with families every day.
My child gets travel sick. Is that a problem?
It happens, and our drivers are used to it. Wipes and a bin bag are on board. A cleaned-up episode isn't charged — the €80 cleaning fee applies only where the interior has to be taken out of service.
Can we stop on the way?
Short stops are usually fine. Mention it at booking if you'll need one, so the driver plans the time.
Do you go outside Paris?
Yes — the whole Île-de-France region, Disneyland Paris, Parc Astérix, Versailles, and further on request including Normandy and the Loire Valley.